candle lab experience FAQs
How long does the Candle Lab experience take?
Reservations are made in one hour increments; however, the candle-pouring process takes between 35 to 45 minutes.
What does the cost include?
Our Candle Lab experience is $38 and covers all aspects of the candle-pouring process. From choosing your vessel and scent to pouring the candle, it’s all included!
What is your cancellation policy?
Please request a cancellation at least 24 hours in advance in order to receive a refund. For reservation changes or cancellation requests, contact firstname.lastname@example.org.
Can I bring my own food?
Outside food is totally welcome when you make a private reservation; however, we are unable to allow outside food during standard online reservations or walk-in visits. To make a private reservation, feel free to reach out to email@example.com.
Are there drinks available to purchase?
Absolutely! From bottles of bubby to our curated selection of beer, wine and cocktails, we have a drink for everyone. Enjoy a drink (or two!) while you make your candle masterpiece. Feel free to browse our menu before you pop in!
Can I bring my own alcohol?
No, our liquor license does not allow outside alcoholic beverages. We’ve got you covered, though! Choose from our curated selection of wines, beers/cider, bubbly, non-alcoholic beverages and more! Take a peek at our drink menu.
Are reservations required?
Reservations are not required–you’re always welcome to walk-in for a visit; however, we cannot guarantee availability without a reservation. Making an online reservation is the best way to ensure that you get your buns in the Candle Lab!
How can I have a private event?
You know us, we love a good party or celebration! Join us for a birthday, bachelorette party, work event, or whatever has you getting together. We'd love to help you plan the perfect event. Just reach out to Katie Henning at firstname.lastname@example.org for more details.
How many people can make candles in your locations?
Our Haymarket location can accommodate up to 12 guests at a time. It’s perfect for a smaller, more intimate event!
Our Prescott location can accommodate over 30 guests per hour. Ideal for larger events, parties, or celebrations.
What is the return policy?
Your Candle Lab creation is uniquely yours, thus completed Candle Lab candles are not eligible for returns or exchanges.
Are there age requirements for the Candle Lab?
The Candle Lab is an experience that humans of all ages will enjoy! Please note that guests under 16 years of age must have an adult present for the duration of the Candle Lab experience.
Can I bring my own vessel?
You are welcome to bring in a used Wax Buffalo vessel to be repoured. Please note that in order to refill, the vessel must be completely cleaned out! You can also purchase at-home refill kits and enjoy the process of refilling your candle in the comfort of your own home! Because our vessels and jars go through significant testing prior to use, we are not able to refill non-Wax Buffalo vessels.
I made an online reservation…how do I change or cancel this reservation?
We get it–life happens! If you need to make any changes or cancel your reservation, please reach out to email@example.com.
When will my candle be ready?
Candles will be ready for pick-up 2 hours after being poured, as they take a bit to cure. Feel free to enjoy one of our neighboring shops, restaurants, bars, bakeries and coffee shops while you wait! We will hold Candle Lab candles for 30 days.
Can I pour more than one candle?
Yes! Online reservations are made for one candle each, but if you decide to pour multiple candles, just let us know when you’re in-shop!
Can you ship my candle if I live out of town?
Absolutely! We offer domestic shipping for a flat rate of $7.95. We will safely package and ship your candle (and any other purchases!), no problem!
Can I gift a Candle Lab experience?Yes, please! We offer Candle Lab gift cards and we think they just make the best gifts. With a Candle Lab gift card, your loved ones can enjoy our candle-making experience at the date and time of their choosing. General Wax Buffalo gift cards can also be used for the Candle Lab experience.